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Training Courses

Select from any of our courses, mix & match courses, or we can create a custom course based on your organization’s needs!

Course Curriculum

Our course curriculum is divided into the five sections below. Please click on a category to see some of our most popular course offerings or click the button below to download our training course brochure.

Organizational Effectiveness

 
I’ll Do It Later! Dealing with Procrastination

Many people put things off until the last minute sometimes. Those who procrastinate often usually avoid difficult tasks and consistently look for distractions. This course will help you break through and learn to avoid procrastination.

This workshop will share the three primary areas in which procrastination occurs and will give you strategies to manage procrastination and perfectionism, which many times go hand-in-hand. You’ll learn how to analyze what tasks you’re procrastinating, identify why and then take the first step (even if it’s small) towards getting it done. We’ll review the “eat the frog” theory and why it works so well and learn how to set realistic deadlines that won’t lead to disappointment and missed deadlines. In addition, we’ll teach you how to set rewards for yourself to help you move through even the most unpleasant task and you’ll also learn the 10 important steps to overcome procrastination.

Learning objectives:

  • Identify and understand WHY you’re procrastinating
  • Gain tools to overcome your procrastination
  • Be armed with strategies that will improve the quality of your professional and personal life by overcoming your procrastinating tendencies
Dealing Effectively with Difficult People and Situations

The ability to deal with difficult people and situations sets a person apart professionally and personally. The more you are armed with tactics on how to deal with difficult people and situations, the better the outcome will be.

This popular course includes strategies to deal effectively with difficult people and situations and you’ll perform exercises where you identify a situation in your own life (past or present) to learn how you can deal with all difficult situations in a healthier, more positive way. Learn how to talk to people without putting them on the defense, how to pay attention to non-verbal signs and how to achieve positive outcomes.

Learning objectives:

  • Gain tactics to communicate effectively with difficult people in your life – both professionally and personally
  • Reset your thinking so you can handle people and situations better
  • Learn how to apply useful strategies to deal with the most difficult people and situations in your work and personal life
Be Memorable! Effective Techniques to Make Your Customer Service Outstanding

You have mere seconds to give people a positive impression of yourself and your organization. Give customers an amazing experience each and every time they interact with you.

This course will help you establish your personal brand and attitude, show you how to identify and address customer needs and generate return business. We will teach customer service essentials that will help you provide the best results in person, by phone or electronically. You’ll learn how to deal with difficult customers and gain great insight on how to make your customer service consistent, outstanding and memorable every time. Those that have taken this course love our “5 Important Things To Do Every Day” for exceptional customer service.

Learning objectives:

  • Create a memorable, personal brand of customer service
  • Build a strong internal culture that employees and/or team members will buy into and embrace, authentically improving your organization’s customer service
  • Elevate your level of customer service delivery
Strategies for Running Productive Meetings

In many organizations, a considerable amount of time is wasted every day with ineffective meetings. This can lead to a significant loss in revenue. Never fear… help is here!

Impress participants at the very next meeting you hold after taking this course and learning how to run an effective, productive meeting from beginning to end. This workshop includes: how to plan and prepare for a meeting, assigning meeting roles and responsibilities, successfully chairing a meeting, how to deal with disruptions, recording minutes and make the most of your meetings. You will also learn strategies to help set expectations for participants before, during and after the meeting.

Learning objectives:

  • Understand and apply basic strategies for how to prepare for and run a productive meeting
  • Learn how to take objectives from a meeting, follow through and ensure that they’re done in a timely manner
  • Increase participation from all attendees by setting out expectations and requiring accountability
You can do it! Setting and Achieving Goals to Produce Dynamic Results

Setting goals and reaching them requires planning. We’ll teach you how!

This course includes a significant amount of participation work that will be completed during our time together. You’ll learn the 4 P’s of goal setting, how to set SMART goals, learn strategies on overcoming procrastination and improving motivation, and how to manage time more productively to achieve any goal. We’ll also share tips for completing tasks to increase productivity. We’ll teach the benefits of goal settings that will affect your attitude, achievements, and even health and happiness and you’ll successfully learn to delineate what tasks or projects are urgent or important. Plus, you’ll learn the one word that you should remove from your vocabulary in order to achieve your goals.

Learning objectives:

  • Apply the principles learned in the course to effectively set achievable goals
  • Learn how to overcome procrastination and get things done
  • Improve your motivation so that you can tackle any goal you desire
Important Soft Skills Necessary in the Workplace

Soft skills – such as attitude, work ethic and adaptability – are a necessity in a face-paced, competitive work environment. If you don’t have them, you’re at an extreme disadvantage.

In this course, you’ll learn the definition of soft skills and we’ll teach the intricacies of many of those skills, including: communication, teamwork, and problem solving, to name a few. You’ll understand the key soft skills everyone should possess to help relate more effectively to others. In addition, you’ll learn how to develop and enhance your soft skills to improve your professionalism in the workplace.

Learning objectives:

  • Identity your most dominate soft skills and those that need improvement for better performance
  • Apply the soft skills learned to relate more effectively to others in the workplace
  • Attain the knowledge to enhance your communications skills and increase your value to the organization

Time Management & Productivity Improvement

Drive Productivity – Get Things Done!

Are you busy all day, but can’t pinpoint what you’ve accomplished? Being busy is different from being productive. Learn the difference and improve productivity right away!

This course provides a game plan for increasing your productivity including time management strategies, the four P’s of goal setting, setting SMART goals and prioritizing tasks to make productivity skyrocket. We’ll also teach tips for overcoming procrastination, one of the biggest culprits that thwarts our productivity. Participants will learn helpful and easy to implement ideas on planning and scheduling and some unexpected ways to increase productivity. Plus, we’ll tell you the 10 most important things to do that will guarantee you a more productive day and you’ll learn how to improve motivation to increase drive and productivity.

Learning objectives:

  • Learn and implement new strategies to see an immediate boost in personal productivity
  • Adopt and implement effective time management strategies
  • Learn how to set goals and prioritize your tasks through proven methods that will bring you success
Take Control of Your Workday: Plan, Organize and Thrive

Being productive is not a luxury, it’s a necessity. Dive in and analyze your day from the moment you get to the office until the time you leave. We all get the same 24 hours… learn how to make the most of yours!

This course provides strategies to increase your efficiency and productivity by focusing on very tactile areas of your work day that you can easily control through proven systems. We will tackle areas such as: effective planning and scheduling, creating and using effective to do lists, email management, work space organization and creating an effective filing system (both paper and digital document management). Your work day will become manageable, controlled and organized!

You’ll identify your organizing personality (yes, we all have one!) using our Founder, Deb Cabral’s matrix that was featured in Better Homes and Gardens “Secrets of Getting Organized” Magazine and use that knowledge to create your ultimate work space. Most importantly, we’ll also share tips and strategies to help you stay on track and continue to be productive and organized in the future.

Learning objectives:

  • Learn how to control your day vs. your day controlling you
  • Gain imperative planning skills that will help both your professional and personal life
  • Reinvent your work space for ultimate inspiration and productivity
Become a Time Management Master

Do you always feel like you have NO TIME?! Learn proven strategies for time management success and the tools that can help you get there. Time is a precious commodity and you CAN master it.

In this course, you’ll create a personalized time management action plan. You’ll dig deep into how you currently spend your time and identify what’s working and what’s not. We’ll learn to set goals, organize your time, plan wisely, tackle procrastination, create habits and rituals and how to manage multiple priorities and deadlines. In addition, we’ll cover how to manage successful meetings and save time, handle interruptions, and how to delegate effectively. Because we know that every person and every job is different and has its own challenges and responsibilities, this course will concentrate closely on personalization of strategies and will deliver on many proven methods that can be adopted as is, or customized for each individual participant. Attendees will walk away with a time management plan that they can start implementing right away.

Learning objectives:

  • Walk away with a personalized time management plan that will work for you
  • Have more control of your day and feel less stressed
  • Be more productive, more efficient and motivated

Personal Development

 
Professional Persuasion

Persuasion is a skill that can positively affect your career. This is an interactive course that teaches professionals how to ethically influence decisions, build trust, and communicate with clarity and impact. Participants learn the psychology behind persuasion, how to apply Cialdini’s Seven Principles responsibly, tailor messages to different audiences, and handle objections with confidence. Through practical exercises and real‑world application, learners leave with a clear, actionable persuasion plan they can use immediately at work.

Learning objectives:

  • Understand the psychology and ethics behind effective persuasion
  • Apply Cialdini’s Seven Principles responsibly in professional conversations
  • Handle objections calmly and confidently
Powerful Public Speaking and Presentation Skills

Your greatest fear could become the most powerful weapon in your professional arsenal. Being an effective speaker can lead to professional success and provide confidence in presenting your opinions and ideas.

This course will teach you how to prepare for and conduct engaging and informative presentations to any audience, from five people to several hundred. We’ll cover how to identify your audience to create a customized presentation, share great tips on how to take your thoughts and content and effectively turn it into a powerful presentation, uncover strategies for establishing credibility with your audience, and we’ll even touch on overcoming nervousness. We’ll discuss the best delivery methods to enhance your presentations such as PowerPoints, flip charts, video, white board, audio, etc.

Learning objectives:

  • Confidently take your presentation skills to the next level
  • Gain skills and insight that will make the preparation of your presentation easy and effective
  • Deliver an informative and engaging presentation that will leave your audience wanting more
Improve Critical Thinking and Problem Solving

Imagine if you could approach problems effectively, evaluating information to offer the best solutions and inspire those you work with to join in and collaborate!

This course is all about thinking differently – learning techniques to change the way you approach things, how to expand your thinking and ultimately how to perform better at your job and with your team. You’ve heard the term “thinking outside of the box” many times, but we will go even further to create breakthroughs and embrace how to expand your thinking for amazing results. We will review how to gather and understand types of information, the best ways to prepare for brainstorming, how brain writing and mind mapping improve creativity, how to develop and analyze solutions and implement a plan. It also includes the components and essentials of critical thinking, evaluating information and learning from mistakes. We’ll discuss characteristics of critical thinkers as well.

Learning objectives:

  • Implement new skills to be a more effective problem solver and critical thinker
  • Have a better understanding of what critical thinking is and how you can apply it to your work
  • Develop and analyze solutions that dig deeper into problems to yield better solutions and results
Dealing Effectively with Conflict

Conflict is inevitable in the workplace – it’s just human nature. It could be internally between employees or with management or it could be external where you’re dealing with difficult clients or vendors. This course will arm you with the tools to deal with it effectively and possibly prevent it from happening at all.

This course includes: the five conflict resolution styles, creating an effective atmosphere to resolve conflicts, getting to the root cause of the problem, generating options and building a solution. You’ll learn diffusing methods including stress and anger management techniques, neutralizing emotions, focusing on what the other party needs and building positive energy. In addition, you’ll learn The Productive Conflict Model. An easy, effective way to neutralize emotions and focus on what the other party needs to build positive energy to resolve conflict.

Learning objectives:

  • Learn and apply the principles of successful conflict resolution
  • Gain resolution skills that can be applied to your professional and personal life now and for years to come
  • Learning to manage your emotions and help other parties involved in the conflict to do the same
Self-Awareness- Be Your Best You at Work and Beyond

Improve your self-awareness and social intelligence to be perceived in your best light by those around you. You will learn everything you need to make a good first AND a great lasting impression.

This course includes learning about the four “selfs”, mood management, interpersonal awareness, limitations of self-awareness, and independence vs interdependence. Walk away with tools to increase your self-awareness, learn the keys to empathy and active listening, be aware of social cues and body language, sharpen your conversation skills and gain insight on how to build rapport. We’ll also discuss many ways you can take initiative – taking a chance, recognize when you can step in, weighing the consequences, finding opportunities, being persistent and balancing initiative and restraint. The skills and insight you receive in this course can open you up for advancement or promotion at work, increase your influence with your peers and team and help make you a more aware person.

Learning objectives:

  • Understand your newfound self-awareness and apply it to improve your performance
  • Strengthen and enhance your skills for greater social interactions
  • Help others around you see their self-awareness through mentoring and supporting them
Rock Solid Negotiation Skills

Negotiating isn’t fighting. It’s a calculated, planned discussion to get an acceptable result for each party. This course will provide the strategies and confidence to take on any negotiation… and succeed!

In this course, you will gain an understanding of what negotiation is, learn to negotiate in a professional manner, get prepared by calculating the strengths and weaknesses of your position as well as knowing the other side, learn the best ways to communicate through negotiations and gain strategies for coming out with a win-win solution. Learn how to bargain, how to deal with difficult issues and of course, close the deal. You will also learn more intangible skills to help you negotiate more successfully such as dealing with your emotions, being adaptable and flexible, putting yourself in the other person’s shoes and seeing the bigger picture.

Learning objectives:

  • Come out of the course as a more confident, effective negotiator
  • Develop skills to become more flexible during negotiations and still have a successful outcome
  • Learn how to maintain your professionalism and the relationship with the opposing party during and after the negotiation
Enhancing Your Professional Etiquette

People are forming judgments about you from every angle – how you dress, how you conduct yourself and how you portray yourself on social media. Your personal brand is extremely important to establish to foster success and this course will help you discover and enhance yours.

This course will start with analyzing your personal brand: defining yourself, developing and controlling your image, personal and professional influences, sharpening your brand and branding personality strategies. We’ll move to a comprehensive overview of general business etiquette, dressing appropriately in the workplace, email and phone etiquette, best practices for business writing, etiquette during business meals and more. We’ll review effective networking for success and how to seek out mentors to help grow your career and maintain a positive, influential personal brand. We’ll also discuss social media at length and include our popular “Ten mistakes not to make on social media”.

Learning objectives:

  • Learn and follow proper business etiquette so you can put forth the best version of yourself
  • Learn to develop your image and create a unique, authentic personal brand
  • Be aware of how social media can affect your professionalism and avoid pitfalls
Enhancing Emotional Intelligence to Increase Professional Success

Emotional Intelligence (EQ) is so critical that it accounts for 58% of an individual’s performance. This course will assist in assessing and enhancing each participants Emotional Intelligence skills. We’ll learn how to recognize, acknowledge, and manage feelings and emotions to maximize professional as well as personal success.

Weʼll cover the benefits of enhancing EQ as well as the four core competencies of Emotional Intelligence. Participants will take a sell-assessment during the training so they have a baseline for where they are and will learn effective strategies for how they can take their skills to the next level.

Learning objectives:

  • Learn the four core competencies of Emotional Intelligence
  • Increase professional awareness as it relates to their Emotional Intelligence
  • Gain knowledge of effective strategies to increase EQ.

Leadership Training & Development

 
Coaching & Mentoring- The Key to Performance Improvement

Professional mentoring and coaching relationships can be rewarding for the mentor and the mentee, helping elevate careers and providing an opportunity to give back to potential new leaders. Learn how to enter into a relationship yourself or help others make successful mentoring and coaching connections.

This course includes: defining coaching and mentoring and discussing the differences between the two – mentoring being a relationship that provides guidance and accountability and coaching going deeper and more personal to including dealing with feelings, fears, weaknesses and strengths. You will learn how to effectively match yourself and others to mentees for a successful outcome through learning about personality types, analyzing skill sets and more. Knowing how to identify the right connections can enhance the mentoring experience. We will also review how to structure the relationship (frequency of meetings, etc.), how to measure the results of the relationship and ways to grow the relationship for maximum benefit.

Learning objectives:

  • Understand the distinct difference between coaching and mentoring
  • Be able to apply knowledge and strategies learned to foster a successful mentoring or coaching relationship
  • Gain skills and create an action plan to be able to start effectively mentoring/coaching right away
Creating and Leading Successful Teams

You’ve heard that “teamwork makes the dream work”. If you build and manage a successful team that people WANT to be a part of, it will increase motivation, loyalty and productivity!

This course is full of easy-to-implement strategies to build, manage and motivate your ultimate team. You will learn the types of teams, the 4 stages of team development, the 5 Commandments of a Successful Team, common mistakes in team building and the 6 Thinking Hats of Problem Solving as a Team. We’ll cover problem solving and conflict resolution and share team building activities to use to build trust and confidence. In addition, you’ll learn how to make the most of team meetings and how to consistently encourage teamwork. Learn some new ideas for motivation, steps to retaining high performers and improving team performance.

Learning objectives:

  • Learn how to bring people together to form an effective, motivated and productive team
  • Gain strategies to guide your team through the 4 stages of team building to improve performance
  • Enhance your ability to help your team solve problems, grow, perform and succeed
Essential Skills for Leaders

Are you an emerging leader in your organization or are you in a new leadership role? This course is targeted to help develop your leadership style and create professional success. It’s also a perfect course for seasoned leaders who want to re-charge their skills.

In this course, you will learn how to set expectations and goals, assign work, implement delegation, provide productive feedback, manage your time and your team’s time to align with their duties and responsibilities. You’ll also learn strategies for special situations such as being promoted from within the team. We’ll cover the important qualities and attributes that a great leader possesses and discuss how you can own and implement them. We will also delve deeper into how you can identify candidates early for potential leadership roles, build competencies in others and pair others with mentors. Participants will walk away armed with skills to strengthen their own leadership skills and motivate their team.

Learning objectives:

  • New leaders will receive a foundation of necessary skills to be successful immediately
  • Gain strategies and tools to use to connect with your team, gain trust and build rapport
  • Develop or enhance skills learned to dramatically increase performance of your team
Deliver Feedback and Conduct Performance Reviews that Motivate Employees

Feedback is imperative to keep employees on track and motivate them to continue to strive for excellence. It’s also important to openly address any areas that need improvement. Conducting performance reviews is a craft that can be learned and perfected to assure the best outcome and direction for the employee and organization.

In this course, we will learn when and how frequently feedback should occur, how to choose the best time and place and how to thoroughly prepare and plan prior to feedback delivery. We’ll cover how to use the “feedback sandwich” successfully, how to set goals for optimal performance, how to ask for a self-assessment and how to tie performance to compensation. We’ll also share how to keep emotions in check, diffuse anger and negative emotions and go over common mistakes managers make when conducting employee reviews. You’ll leave with ideas for incentives and how to begin creating a culture of recognition. If you are the one getting reviewed, we’ll also dive into tips on how to successfully prepare for your own annual performance review.

Learning objectives:

  • Prepare and deliver feedback that will inspire employees to make positive changes
  • Learn year-round strategies to produce the best performance review possible for each of your staff
  • Create and implement a culture of recognition within your team
Performance Evaluations 2.0 - Master the Process to Transform Staff Performance

This class is a deeper dive into the topic of performance management, which is critical for leaders to continue to grow and learn to enhance their skill sets. The course is designed for executives, directors, managers, leaders, and supervisors who want to master the process of performance evaluations and transform staff performance. It builds on foundational concepts and focuses on advanced strategies for effective performance management, aiming to equip leaders with tools and insights to drive continuous improvement and professional growth within their teams.

In this course, we’ll cover rethinking performance evaluations, the Performance Management Cycle, how to meticulously prepare for a performance evaluation, the best practices in writing comprehensive evaluations that transform staff performance, successful strategies for delivering a performance evaluation and tips for effective performance evaluation follow-up.

Learning objectives:

  • Develop Advanced Performance Management Skills
  • Master the Preparation and Delivery of Performance Evaluations
  • Implement Effective Follow-Up Practices
The Emotionally Intelligent Leader

This course includes a deep dive into Daniel Goleman’s 4 domains and 12 competencies of Emotional Intelligence. You’ll learn the importance of emotional intelligence in the workplace and how it can have a positive impact on culture. In addition, you’ll complete a self-assessment to evaluate your own emotional intelligence and learn strategies to enhance or improve your emotional intelligence. When you know where you are and have the strategies to improve, you’ll set yourself up for success! 

This class is a great class for leaders at all levels as well and emerging and aspiring leaders!

Learning Objectives:

  • Gain knowledge of the domains and competencies ofemotional intelligence.
  • Understand and apply the strategies to enhance and improve youremotional intelligence
  • Learn how to utilizeemotional intelligence to improve leadership 

 

Enhancing Emotional Intelligence to Increase Professional Success

Emotional Intelligence (EQ) is so critical that it accounts for 58% of an individual’s performance. This course will assist in assessing and enhancing each participants Emotional Intelligence skills. We’ll learn how to recognize, acknowledge, and manage feelings and emotions to maximize professional as well as personal success.

We’ll cover the benefits of enhancing EQ as well as the four core competencies of Emotional Intelligence. Participants will take a sell-assessment during the training so they have a baseline for where they are and will learn effective strategies for how they can take their skills to the next level.

Learning objectives:

  • Learn the four core competencies of Emotional Intelligence
  • Increase professional awareness as it relates to their Emotional Intelligence
  • Gain knowledge of effective strategies to increase EQ.

Employee Wellness

Simplify Your Life – DeCluttering and Organizing for a Healthy Lifestyle

What if we told you that through some simple, every day planning, you could have more balance and energy AND become healthier? This course will give you all of the tools to make a dramatic lifestyle change.

This workshop will reveal the correlation between clutter and health issues. It will share the benefits of being organized and provide strategies to organize and simplify almost everything around you: your life, yourself, your home, your family, work space and work life. You will gain impactful tips to maintain order and stay on track. We will hone in during the course on decluttering your kitchen for healthy eating, as a great diet will yield more energy, less guilt and better performance for everyone in work, sports and other activities. We’ll go over how to create Meal Planning Systems for your busy family, steps to create a kitchen set up for healthy cooking and eating, strategies to organize your pantry, refrigerator and freezer, and how to create a meal planning binder and computerized grocery list.

Learning objectives:

  • Acknowledge the relationship between clutter and health issues and learn how to avoid these issues
  • Learn effective strategies to organize and simplify many areas of your life – both at home and at work
  • Become the champion of your kitchen learning excellent ways to organize, plan meals and eat healthier
Creating Successful Work-Life Balance/Integration

Stop spinning your wheels and start taking control of your life! This course will provide easy-to-implement tips to improve balance between work and home life through healthy integration.

In addition, we’ll assessing your current work-life balance and learn the difference between work-life balance and work-life integration. We’ll cover a three-step process for achieving better work-life balance and you’ll learn the causes of unhealthy work-life balance and how to fix it. We’ll also share strategies to implement immediately to improve your work-life balance/integration. If your work-life balance is not where you want it to be, this course Is for you!

Learning objectives:

  • Become more aware of your current work-life balance
  • Have better balance overall in your personal and professional life
  • Learn strategies to improve work-life balance

 

Accurately Assessing and Effectively Managing Stress

Stress in inevitable. Being able to manage stress is critical to professional and personal success. In this course, you’ll learn how to identify stressors and how it affects the body and mind. We’ll also the Triple “A” Approach to stress management and discuss the commons causes and symptoms of work-related stress. You’ll complete a stress self-assessment and learn common strategies to manage stress at work and home. You’ll leave the class armed with the confidence to improve your stress management by implementing changes in the way you think and act.

Learning objectives:

  • Identify your stress through a self-assessment
  • Implement strategies and create habits to manage the stress you experience at work and home
  • Create a self-care plan to reduce stress
Take Control of Your Finances

It’s never too early or too late to take control of your finances. Whether you are living paycheck to paycheck or have a positive net worth and are saving for the future, there are specific steps you can take to be more financially fit. In this course, participants will learn the five steps to take control of their finances. They’ll learn how to better manage their finances and have the confidence to move forward and make positive changes.

Learning objectives:

  • Learn and implement the 5 steps to take control of your finances
  • Develop skills to better manage your finances
  • Master your finances to have reduce stress